Privacy Policy
Your privacy is important to us. This Privacy Policy describes how we collects, uses, and protects the personal information you provide through our website https://discovermentalhealth.in and in connection with our mental health services.
By using our website or engaging with our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal and sensitive data:
a. Personal Information
Full name
Email address
Phone number
Address (if applicable)
Age/date of birth
Gender
b. Sensitive Personal Information
Health-related details shared during therapy, counseling, or assessment
Emotional and psychological history
Session notes and progress data
Payment and billing information (processed securely through third-party gateways)
c. Technical Data
IP address
Browser type and version
Device information
Pages visited and time spent on the website
2. How We Use Your Information
Your information is used for the following purposes:
To schedule and conduct therapy or counseling sessions
To respond to your inquiries or requests
To provide personalized support and recommendations
To process payments for services rendered
To maintain records for legal and regulatory compliance
To improve our website and service offerings
3. Confidentiality and Mental Health Data
We understand the highly sensitive nature of mental health-related information. All such data is treated with strict confidentiality. Your mental health information will only be accessed by authorized professionals and is never shared without your explicit consent unless required by law (e.g., imminent harm to self or others, court orders).
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Licensed mental health professionals associated with your care
Payment processors to facilitate transactions
Legal authorities if required for compliance with the law
All third parties are contractually bound to protect your data and use it only for the purposes specified.
5. Data Security
We take appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:
SSL encryption for data transmission
Secure server storage
Role-based access control for professionals
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website, such as remembering preferences and analyzing traffic. You may disable cookies via your browser settings, but some features may not function properly as a result.
7. Your Rights
As a user, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw your consent for data processing
File a complaint with a data protection authority if you believe your data is being misused
You may exercise these rights by contacting us at the email below.
8. Retention of Data
We retain your personal and therapy-related data for as long as necessary to provide services, comply with legal obligations, or resolve disputes. You may request deletion of your data if you discontinue services.
9. Children’s Privacy
Our services are intended for users 18 years and older. We do not knowingly collect personal information from individuals under 18 without verified parental or guardian consent.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies before sharing any data.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any changes signifies your acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact:
Email: discovermentalhealth21@gmail.com
Phone: 8851957507